ModeFace to face
Preventing and managing conflict in schools
This program provides school leaders with the fundamental knowledge and skills needed to be competent and confident in preventing, working with, and resolving conflicts in the education community.
Participants will explore a framework for understanding how disputes arise and are resolved. This includes identifying and managing triggers in others, understanding and managing your own responses to disputes, rebuilding effective working relationships and building the framework for a workable outcome.
Designed for principals, assistant principals and middle leaders
Frank Handy, Chair, Independent Office for School Dispute Resolution
Frank has extensive experience and qualifications in alternative dispute resolution. He has over 25 years of experience in Australia, Canada, the UK, the US and other countries, resolving disputes, consulting for organisations, and educating people about conflict management, with a wide variety of private and government organisations.
Face-to-face workshop (1 full day, 8.30 am - 4.30 pm)
You’ll gain knowledge and understanding of:
- implementing effective conflict-reducing decision-making processes
- preventing unnecessary conflict through recognition and acknowledgement of differences and using effective listening skills to build positive working relationships
- dealing with impasses through effective communication
- learning the skills to manage conflict through the application of prevention concepts, right through to resolving dispute situations.